We are not responsible for return mishaps or damage in return shipping as this is out of our control. Please insure all packages on return shipping to avoid lost or damage parcels. We are not responsible for tracking any return shipments. ANY CUSTOM ORDERS OR CLEARANCE RUGS ARE NOT RETURNABLE UNLESS OF MANUFACTURERS DEFECT. STRICTLY REPLACEMENTS WILL BE ISSUED IN THESE CASES AND NO REFUNDS. ANY USED ITEMS WILL NOT BE ACCEPTED. If you have any questions about these policies please call 813-530-5924 or email us at [email protected]. This policy applies to online purchases only.
If you received damaged items through shipping you must file a claim with the shipping company you received items through. If a claim is not filed, we cannot replace damaged items.